Licensed P&C Customer Service Rep
| Company | Allstate Insurance Company |
|---|---|
| Location | Ohio, USA |
| Salary | $19 – $19 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Personal Lines License OR Property & Casualty License
- Passion for delivering exceptional customer service
- Working knowledge of insurance policies and related processes
Responsibilities
- Inputs and tracks into the appropriate databases.
- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Resolve routine, complex, and unique questions/issues.
Preferred Qualifications
- 0-2 years experience (Preferred)