Liability Claims Adjuster

Liability Claims Adjuster

Requirements

• Basic specialist knowledge in LoB technical claims topics
• Policy language skills enabling accurate and consistent policy wording interpretation
• A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
• Good communication skills, both written & verbal
• Time management – ability to manage & prioritize workload and diary management
• Ability to contribute effectively within a team environment
• Ability to work with claims stakeholders to effectively direct claims strategy

Responsibilities

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service
• Working with the Team Manager to ensure effective vendor and litigation management on Complex claims within a personal allocation
• Internal stakeholder communication where required
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
• Contribute to maintenance of best practice procedures for Line of Business (LoB) Complex claims, consistent with global best practice
• Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims
• Handle complex claims allocated within agreed level of authority limit
• Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
• Effective communication of key Complex claims and LoB portfolio messages to internal Stakeholders
• Financial control through consistent reserve and other financial transaction discipline
• Accurate and consistent policy interpretation

Preferred Qualifications

No preferred qualifications provided.