Level 2 IT Support Technician
| Company | Riot Platforms |
|---|---|
| Location | Temple, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- 1+ years’ experience with Windows and MacOS workstation support and security
- Understanding of SOX Compliance and IT General Controls
- Strong teamwork and communication skills
- Strong troubleshooting and problem-solving skills
- Working knowledge of relevant operating systems, software and programming
- Good organization, time management and prioritization
- Interest in learning new tech and trying new methods and processes
Responsibilities
- Provide support to users by being the first point of contact for error reporting
- Resolve user technical issues related to computers, phones, tablets, and other office systems
- Install and update company software and hardware as needed
- Diagnose and resolve technical hardware and software issues on Windows and other operating systems
- Contribute to creating and maintaining documentation for a knowledge base and self-service portal
- Manage inventory and users in various systems
Preferred Qualifications
- Associates preferred in computer science or equal amount of years in experience
- Previous experience in an IT support role, 1+ years preferred
- Basic networking knowledge
- Professional certifications are a plus (Microsoft Certified IT Professional)