Lending Syndication Production Support Manager

Technical proficiency in systems support, including MS SQL for data analysis, familiarity with Java-based applications, and working knowledge of LINUX environments
Communicating effectively (written and verbal) across both technical and business teams, with ample written and verbal skills
Applying ITIL processes, particularly in Change, Problem, and Incident Management
Operating in high-pressure, time-sensitive environments and coordinating efforts to resolve critical system issues
Delivering client-focused support while balancing multiple stakeholders needs and shifting priorities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency