Leave of Absence

Leave of Absence

Requirements

• High school diploma or GED required
• One (1) year of administrative/general office experience or equivalent combination of education and experience required
• Knowledge of state and federal FMLA regulations
• Excellent oral and written communication, including presentation skills
• Proficient computer skills including working knowledge of Microsoft Office
• Analytical and interpretive skills
• Strong organizational and multitasking skills
• Excellent interpersonal skills
• Ability to exercise judgement in accordance with well-defined policies and procedures
• Ability to work in a team environment
• Ability to meet or exceed performance competencies as required by program

Responsibilities

• Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes
• Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations
• Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client
• Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system
• Maintains professional client relationships and provides excellent customer service
• Meets the organization’s quality program(s) minimum requirements
• Performs other duties as assigned

Preferred Qualifications

• State certification or licensing in statutory leaves is beneficial
• FMLA administration experience preferred