Leasing Manager

Leasing Manager

Requirements

• 1+ years of on-site Leasing Consultant or Assistant Manager experience or at least 2+ years of supervisory experience with customer service orientation
• High school diploma or equivalent, college-level education (strongly preferred)
• Excellent verbal and written communication, interpersonal, leadership, coaching and conflict resolution skills
• Superior sales ability
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• Exceptional customer service skills
• Professional appearance and demeanor
• Basic math skills
• Able to work independently with minimal guidance and as part of a team
• Reliable and dependable attendance at the work site
• Ability to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities
• Superior knowledge of Fair Housing guidelines, state/local/federal laws, and safety compliance.

Responsibilities

• Facilitates and performs all aspects of the apartment leasing process.
• Tour prospective residents in vacant, market ready units and/or model apartments.
• Consistently maintain closing percentage of 40-50%.
• Routine and ongoing follow-up, per company policy, with all prospective residents through the point of sale.
• Prepare applicant files and move in calculator. Review applications for approval or denial. Follow up with approved/denied applicants regarding application status. May perform move in orientation.
• Monitor to ensure move ins are compliant with renters insurance.
• Record all email, telephone, in-person traffic and rentals in property management software. Manage CRM queue.
• Actively manage move-in and renewal process.
• Assist Manager with final inspection of market ready unit, determine if additional work is needed.
• Facilitate lease expiration management.
• Prepare weekly occupancy reports and submit to operations and Regional Manager.
• Maintain in-depth knowledge of the community and area competition. Complete detail market survey monthly. Perform monthly phone competition shops and quarterly in person competition shops.
• Plan and execute site marketing and advertising. Ensure weekly eblasts are sent to residents and prospects.
• Manage social media presence and content on Facebook/Instagram and/or similar platforms. Respond to consumer questions.
• Perform outreach marketing to local businesses and employers.
• Continually monitor and analyze traffic patterns, team closing ratios, marketing budget expectations, renewal information and rates, and overall market dynamics. Able to provide current and accurate information when requested by supervisor, owner, and/or owner’s representative.
• Immediately enter service requests into Yardi and inform the maintenance supervisor/manager of emergency work orders. Answers questions for residents about the community, work orders, rent, and community rules. Follow-up timely if not able to respond to resident requests or problems.
• Inspect community, models and vacant units and report any deficiencies or liabilities immediately to the Manager.
• Always communicate with residents, prospects, and internal team members in a professional and consistent manner.
• Plan and attend resident social activities.
• Perform other duties and special projects as requested by management.
• Attend job specific training classes and train other leasing staff members.
• Manage/motivate and conduct regular marketing meetings with leasing staff to ensure sales performance is meeting expectations and resident/prospect records are maintained accurately.
• Promote a positive work environment through effectively leading by example.
• Assist with interviewing, selecting, hiring and training leasing property staff.
• Assist Manager with communicating job expectations by setting goals, mentoring, and evaluating job performance. May require written or verbal coaching and counseling when disciplining employees, enforcing company policies, procedures, standards, and safety guidelines.

Preferred Qualifications

• Industry knowledge (preferred)
• YARDI experience (preferred)