Leasing Manager

Demonstrates effective team leadership with excellent communication and organizational skills, capable of motivating and guiding in person and remote/hybrid teams.
Proficient in managing remote teams by inspiring associates, providing constructive coaching, and monitoring performance to ensure goals are met.
Skilled in sales and customer service with a proven ability to assist team in meeting or surpassing leasing goals.
Collaborates effectively with others to accomplish shared objectives, fostering a positive and cohesive team environment.
Proficient in Microsoft Office applications such as presentations, and spreadsheets, as required by the role.
Demonstrates excellent time management skills, thriving in fast-paced environments with minimal supervision.
Capable of delivering clear and concise written and verbal communications, including creating and delivering group presentations on function-related topics and producing reports in a coherent, succinct manner.
Demonstrates strong problem-solving abilities, taking ownership of issues and resolving them independently.
Exhibits exceptional attention to detail in managing tasks, projects, and data, ensuring accuracy and quality in all work performed.
Willing and able to work a flexible schedule as required.

Lead and support the Centralized Sales Associates on the Community Support Team.
Oversee all aspects of the centralized leasing process for communities participating in the Flexible Touring and Sales Program (FTSP).
Ensure the effective deployment of sales strategies for both in-office and remote/hybrid teams.
Motivate, coach, and monitor the performance of sales associates to ensure that sales targets and service levels are consistently met.
Audit phone calls, email correspondence, and guest card notes to evaluate performance, providing weekly feedback to ensure quality and compliance with service standards.
Monitor the team’s success in meeting leasing goals and implement corrective strategies as needed.
Manage queue, closely monitoring completion rates, identifying areas of opportunity, and addressing past-due items.
Provide course corrections and develop strategic plans to address performance gaps.
Work closely with on-site teams, Senior Sales Associates, and business partners to ensure smooth leasing operations.
Communicate team performance, successes, and challenges to senior management, creating action plans for underperforming associates.
Attend RevOps calls to provide insights, gather feedback, and communicate updates to the team.

Bachelor’s degree in business or a related field, or in lieu of a degree, a proven history of progressive responsibility and supervisory roles.
Management experience in a contact call center or shared services environment is preferred.