Lease-Up Manager

Lease-Up Manager

Requirements

• 3-5 years of apartment community leasing, including Lease-Up experience strongly preferred
• Associates degree or equivalent experience, plus an additional 3-5 years of related experience/ proven track record in similar function, i.e., occupancy, leasing, APM role
• Experience with site based affordable housing programs strongly preferred if applicable
• COS and/or CPO Certification strongly preferred
• Experience in a supervisory role/capacity

Responsibilities

• Oversees the leasing process, from inquiry to move-in, to ensure maximum occupancy for the community
• Responsible for the completion of all necessary paperwork, resident files and move in packets
• Participate in marketing efforts in the community in generating leads for prospective residents
• Implement and monitor waiting list and lease up reports
• Greet, introduce, welcome, and convey benefits of the property to prospective residents and visitors
• Interview prospective residents and assess and document their needs and qualifications. Enter prospective resident information into the property data system
• Assist prospective residents with the application process by explaining and answering any questions they may have regarding the required forms/documents
• Prior to showing an apartment, a model, or any aspect or amenity of the community, ensure that it meets Vesta quality standards and expectations. Report any maintenance or physical property needs to the management and/or maintenance personnel
• Accompany prospective residents to tour apartments, discuss size and layout, terms of lease, and available facilities, i.e., swimming pool, laundry, shopping centers, services available
• Schedule application intakes, interviews, processing and preparation of applications, and their distribution
• Qualify prospective residents, based on property program requirements and the tenant selection plan
• Work collaboratively with Compliance department to ensure all compliance designations/services are being met in accordance with site regulatory documents
• May be expected to calculate rent, based on property program/procedures, or rent schedule
• Complete appropriate lease forms/documents and collect reservation deposit (if applicable), security deposit, and initial or prorated rent
• Conduct unit inspections for move-in readiness before move-ins
• Provide incoming residents with an orientation to their new home
• Foster a positive, active, and collaborative relationship with residents, communities, and associated agencies
• Responsible for keeping reception area clean with professional surroundings
• Listen and address resident concerns/requests timely, to ensure resident satisfaction or if their requests are unreasonable, ensure they receive a response regarding our action/inaction
• Conduct marketing surveys and regularly review traffic reports, share trends with Property Manager
• Organize and attend resident retention initiatives (i.e., resident functions, promotions, monthly newsletters, etc.)
• Gather, prepare, and execute lease renewals, and intake and prepare for processing interim recertification, annual recertification and other documentation as required by local, state and federal agencies. Secure all required applicant and resident signatures, for administrative processes
• Maintain documentation and filing procedures and systems in accordance with Vesta’s SOP and Employee Handbook
• Process information in property management software regularly, i.e.., work orders, certifications, deposits, and all pertinent resident documentation
• Input work order and service requests, in property data system, and communicate to maintenance
• Consistently maintain property rules and regulations in accordance with property-based programs, Vesta’s SOP as well as all state, federal and/or local laws
• Preserves and respects resident, applicant, employee, and company confidentiality
• Promote a positive social climate that fosters residents’ well-being
• Develop relationships with community partners to improve the resident experience
• Encourage volunteerism and resident participation in events
• Document contact with residents, providers, and families. Keep resident files current
• Keep accurate records for reporting purposes
• Other duties as assigned by management

Preferred Qualifications

• Bachelor’s degree in business management/property management field a plus
• Multilingual skills strongly preferred
• Strong computer skills; including MS Office suite, Outlook, and property management software