Learning Specialist

B.S. or B.A. preferred; 1 or 2 years of experience in a training environment preferred.
Fluent in English with the ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and group settings to all levels of the organization.
Strong computer skills (Gmail, Google Drive, Google Slides, etc.).
Proven work experience training others.
Proven experience in designing training events in a corporate setting, including technical writing skills (writing manuals).
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.).
Strong planning, problem-solving, and project management skills.
Ability to stay organized and be detail-oriented.
Ability to present complex information to a variety of audiences.
Excellent written and verbal skills, good interpersonal skills, conflict resolution, and time management skills.

Assist training in all key areas of the business, including Operations and non-operations that may have training needs.
Support onboarding by conducting Collectors Orientation for all new employees and agency temps.
Focus on building annual programs and preparing teaching plans for areas such as safety and compliance for all employees and agency temps.
Communicate and collaborate with Collectors personnel from all departments, divisions and different levels of leadership.
Identify, enhance, facilitate and conduct training needs with the Learning Leadership’s guidance.
Improve policies, procedures, and processes through all of Collectors Values, especially in Seeking Feedback Early and Often to recommend and implement optimal solutions.

Spanish and/or Japanese fluency, and/or experience with formal writing or translating in Spanish/Japanese is a plus.