Learning Program Manager
Company | Bank of Montreal |
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Location | Montreal, QC, Canada, Toronto, ON, Canada, Calgary, AB, Canada, Edmonton, AB, Canada, Vancouver, BC, Canada, Halifax Regional Municipality, NS, Canada |
Salary | $69000 – $129000 |
Type | Full-Time |
Degrees | Bachelor’s |
Experience Level | Senior |
Requirements
- Typically between 5 – 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Experience in learning design and facilitation – In-depth.
- Program management skills – In-depth.
- Attention to detail with a focus on execution – In-depth.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Verbal & written communication skills – In-depth.
- Collaboration & team skills – In-depth.
- Analytical and problem solving skills – In-depth.
- Influence skills – In-depth.
- Data driven decision making – In-depth.
Responsibilities
- Identifies business needs and delivers effective learning and performance-focused programs for the assigned portfolio to support the business/group strategy.
- Develops, promotes, maintains, and actively manages designated learning program(s), performing periodic reviews, analyzing program outcomes, providing insights, and making recommendations for enhancements / changes.
- Ensures the effective and efficient execution of all program components, including ensuring change management and communications are in place.
- Acts as a trusted advisor for the designated program(s).
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
- Designs measurable sustainment strategies including assessing and recommending mitigations for industry/ segment-specific risks and prioritizing opportunities presented by internal and external stakeholders.
- Defines the business/group learning strategy to achieve business objectives; recommends for approval.
- Develops viable tactical strategies and participates in the development of the recommendations for short and longer term plans including preparing business cases and monitoring of business objectives.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Breaks down strategic problems, and analyses data and information to provide program insights and recommendations.
- Monitors and tracks program performance, and addresses any issues.
- Investigates, analyzes, documents and mitigates program risks and advises any issues or concerns to senior leaders.
- Supports the development of the learning program strategy ensuring that key goals are delivered and are aligned to overall BMO goals.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Provides advice and guidance to assigned business/group on implementation of solutions; assesses performance gaps and recommends solutions to assigned business/group leaders on principles and programs, and the highest value learning deliverables / methods for the lowest cost.
- Supports the design, development, and management of effective learning and performance-focused solutions (e.g. assesses client needs, develops the learning strategy, designs program, and identifies delivery methods and methodology).
- Works on a variety of projects, initiatives and platforms / mediums to support of the execution of business strategies according to required timelines and budgets while maintaining a high level quality in all output.
- Ensures the delivery of learning strategies, courses and programs to leaders and employees to enable them to meet performance objectives related to enterprise and business/group goals; facilitates learning courses and programs.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Participates in the management of vendor relationships; ensures regular reviews are in place, key performance indicators are monitored, service level agreements are met and service costs are kept within budget.
- Supports the execution of strategic initiatives; includes tracking metrics and milestones.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Supports the development of tailored messaging, which may include writing, editing, and distributing communications.
- Continuously monitor industry developments and continuously update programs to ensure they are competitive and effective.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.
Preferred Qualifications
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No preferred qualifications provided.