Learning Experience Designer

Learning Experience Designer

Requirements

• Strong consultative approach
• Clear, concise and confident communication
• Adaptability and flexibility when leading classes and strategies
• Must be able to influence all levels to gain support for all training programs and processes.
• Use development tools including Articulate Rise and Canva.
• Ability to effectively manage time, meet deadlines, and allocate and identify resources as needed.
• Is resourceful and able to work independently as well as collaborate with others.
• Strong decision-making and problem-solving skills.

Responsibilities

• Support the efforts regarding development and continuous improvement of a comprehensive training strategy ensuring partners alignment of training and development with business goals.
• Collaborate with HR team members and business leaders to understand their needs related to training and development by proactively interfacing with key stakeholders in order to understand, recommend and deploy effective solutions.
• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.
• Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning and development objectives.
• Manage development programs that will assist in the growth of teams with initiatives like internship and mentorship, new hire buddy and work study. This role would be key in assisting with talent planning within the Company.
• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment. This would include use of our new performance management and learning tools implemented by our HRIS partners.
• Facilitate trainings on occasion
• Utilize strong social skills to instill trust and build broad networks with cross-functional partners across the organization.
• Additional projects as assigned.

Preferred Qualifications

• Significant first-hand design and development experience for the retail environment including product, client experience, leadership and operations preferred.
• Certifications in Instructional Design, Design Thinking, Kirkpatrick Measurement or other assessment certifications are a plus.
• Not required, but a plus are: LMS experience and basic HTML/CSS scripting.