Learning & Delivery Program Manager

Learning & Delivery Program Manager

Requirements

• Bachelor’s degree in management, training, education, psychology or other related field, Master’s preferred
• Minimum of five years of learning development, including a minimum of three years supervisory experience in corporate training design, and assessment
• Experience delivering training in both a classroom setting and virtually/remotely
• Excellent interpersonal and presentation skills coupled with exceptional written and verbal communication
• Minimum of five years experience and/or Completed coursework in instructional design including ADDIE methodology.
• Sound understanding of adult learning techniques, instructional design and delivery, blended learning methodologies and industry best practices
• Excellent performance and demonstrated operations/call center curriculum development
• Ability to provide feedback and demonstrate a variety of coaching methods
• Strong project management experience, including the management and delivery of multiple concurrent workstreams
• Ability to analyze and interpret data and leverage those insights into making critical decisions
• Ability to work with a flexible schedule in a fast paced, ever changing environment
• Ability to build strong relationships within all levels of an organization
• Ability to travel to domestic and international call

Responsibilities

• Direct and mentor a team of Instructional Designers responsible for the creation, documentation, and management of all Operations learning content.
• Develop SoFi’s principles and systems using innovative instructional design to enable learning through a variety of channels.
• Develop and strengthen SoFi’s culture of Continuous Learning.
• Drive scale and Member Experience by effectively utilizing the learning management system (LMS) and related tools.
• Manage the LMS to ensure a smooth and effective learning experience for users.
• Apply a data-focused approach to continually improving SoFi’s learning and delivery programs, strategies, and principles.
• Oversee all duties associated with developing and conducting training.
• Communicate progress, plans, and problems to senior management on training and program impact, areas of opportunity, and needed investments.
• Maintain clear and concise training creation, maintenance and completion records to satisfy Internal Audit and Regulatory requests.

Preferred Qualifications

No preferred qualifications provided.