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Learning and Development Specialist
Company | Boston Consulting Group |
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Location | Boston, MA, USA |
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Salary | $77000 – $94000 |
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Type | Full-Time |
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Degrees | Bachelor’s |
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Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree with at least two years of relevant business experience, preferably in event management, recruiting, training or other people functions
- Advanced Microsoft Office skills (including PowerPoint, Excel and Word)
- Excellent organization and time management skills
- Exceptional verbal and written communication skills
- Proven strength in managing complex problems and demonstrating flexibility
- Highest ethical standards and ability to respect all BCG and employee information as personal and confidential
Responsibilities
- Develop deep knowledge and expertise of learning journey program(s) hosted in-person at the system/local-level, ensuring high-quality participant experiences
- Provide guidance and help OneBCG client-facing staff navigate the broad L&D ecosystem
- Coordinate logistics for system/local-hosted programs, including 1x per month onboarding programs, collaborating with relevant functions such as HR, Office Services, and IT teams
- Execute system/local-hosted campaign efforts that further activate business priorities, usually minimum 1 per quarter
- Manage onsite coordination of all components of program execution, such as internal presenters, external vendors, catering, and affiliation events
- Partner closely with members of Learning Topic Activation teams and across SLE team peers to deliver exceptional learning journey programs
- Observe and collect program feedback to share back with relevant stakeholders as appropriate and make suggestions for continuous training program improvement based on feedback
- Develop proficient knowledge and expertise of SABA to support program management and digital tools like Slack and Trello to support teaming and collaboration
- Uphold explicit System Learning Engagement sub-team norms, help to cultivate an inclusive team environment, and support onboarding and mentorship of new sub-team members
- Perform additional special projects as needed to support L&D priorities
Preferred Qualifications
- Passion for people development and delivering outstanding customer service
- Highly organized and energized by complex process and project management
- Enjoys event production and keen to develop and challenge themselves in a diverse team setting with constantly evolving curricula, processes, and priorities