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Leadership Development Program – Experienced Leaders
| Company | Geico |
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| Location | Tampa, FL, USA |
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| Salary | $28.85 – $36.08 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- At least 2 years of prior supervisory experience, preferably in call centers, financial services, or other customer-focused industries
- Bachelor’s Degree with 6+ months of supervisory experience OR a Minimum of 2 years of supervisory experience in lieu of a degree, preferably within a call center or financial services environment
- Proven ability to motivate, inspire, and develop high-performing teams to provide exceptional customer experiences
- Strong focus on results, with a track record of achieving or exceeding performance and business targets
- Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations
- Experience using data to analyze team performance and inform decision-making to improve customer outcomes
- Ability to thrive in a fast-paced, dynamic environment while maintaining a strong focus on customer needs
- A collaborative mindset with a commitment to fostering inclusivity and excellence in customer service
Responsibilities
- Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust
- Personalize your leadership approach to meet the unique needs and strengths of each team member, ensuring they are empowered to provide outstanding customer care
- Monitor, evaluate, and enhance team performance using key performance indicators (KPIs) to improve customer satisfaction and retention
- Foster a positive, customer-focused team environment that aligns with GEICO’s mission to exceed expectations
- Provide ongoing coaching and feedback to develop team members’ skills in customer service, problem solving, and communication
- Hold team members accountable for delivering exceptional service and achieving performance targets
- Address and resolve escalated customer concerns with empathy and professionalism, modeling GEICO’s commitment to customer satisfaction
- Collaborate with leadership to identify opportunities for process improvements that enhance efficiency and customer experience
Preferred Qualifications
- Placement with the Sales, Service, or Claims team will be determined based on the candidate’s background and expertise
