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Lead Virtual Block Specialist – Manheim
| Company | Cox |
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| Location | Kansas City, MO, USA |
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| Salary | $19.57 – $29.38 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- High School Diploma/GED and 7 years’ experience in a related field
- OR any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience
- OR 9 years’ experience in a related field
- Strong communication and interaction skills required
- Effective time management, client service, and organizational skills required
Responsibilities
- Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights
- Support multiple lanes with multiple auctions across the country
- Work with auctioneer virtually to verify system information accurately represents vehicle
- Verify vehicle run order to ensure appropriate vehicle is being keyed and sold
- Operate monitor virtually, work with auctioneer to review Simulcast bids
- Provide arbitration and other vehicle announcements to support auctioneer
- Establish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members
- Monitor lane performance and troubleshoot issues with location IT Technicians
- Provide training to assigned VBS team members
- Collaborate with VBS leadership and virtual block specialist team members to identify issues, solve problems, improve, and measure client experience
- Effectively sets an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
- Partner with the TSSC and Title HUBs for T/A support
- Perform other duties as assigned by leadership
Preferred Qualifications
- Ability to serve as a team lead and be assigned to provide general guidance, direction, training, and technical assistance to less experienced associates
- Proficient computer and software skills essential
- AS400 experience preferred
- Great problem-solving and organizational skills are essential
- Ability to remain focused and composed during fast-paced sale-day activities
- Ability to foster productive and professional internal and external business relationships
- Must possess a strong work ethic, ability to multi-task, and enjoy a fast paced, detail-oriented environment
