Lead UX Designer
| Company | Cox |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $119600 – $199400 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, PhD |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
- Requires mastery of Figma, including prototyping; a strong working knowledge of core Adobe CC suite, including InDesign, Illustrator, and Photoshop, Microsoft PowerPoint, and leading AI tools across creative and experience use cases; and an understanding of the rest of the Microsoft Office 365 suite
- Proficiency monitoring and optimizing design outcomes using data analysis and user feedback
- Brings familiarity with the technical requirements in designing for digital platforms and can problem solve effectively in a digital context
- Can self-direct in both planning and structuring projects, managing multiple priorities, and executing on expected quality
- Maintains excellent attention to detail and appreciation for craft
- Excellent written and verbal communication skills to lead to effective and concrete outputs; collaboration skills to work with peers across the organization; presentation and persuasion skills to gain buy-in from senior leadership; skills to work effectively with teams throughout organization.
Responsibilities
- Craft the customer experience for Cox digital and/or assisted touchpoints, including the website, mobile app, self-service experience, interactive voice response, the contact center, the chat bot and retail stores
- Bring the customer brand experience strategy to life through compelling experience design concepts
- Bring the experience strategy to life at the touchpoint level with clear and compelling design intent and detailed design briefs, using solutions such as wireframes, flow diagrams, storyboards, mockups, and/or low-fidelity prototypes
- Push the creative envelope, continually raising the bar on the quality of our design work while delivering impact in operations
- Integrate learnings, customer feedback, and business requirements into ongoing product experience updates
- Lead the ideation of solutions, features, and experiences from scratch within a user-centered design process while advocating for design choices that center on the customer and ensure a seamless experience
- Partner with the CX Operations team and broader business to ensure that execution stays true to the design intent created by your work
- Ensure accessibility and inclusivity across everything we design to meet diverse user needs.
Preferred Qualifications
- Experience in design consulting; cable, telecoms, or technology; subscription business model; and in enterprises with annual revenues over $10bn desired
- Certifications in UX/UI design from the Nielsen Norman Group, Google, or equivalent institutions a plus
- Experience in advanced motion design via Adobe After Effects or similar is a plus
- Has demonstrated understanding of AI strategy and its opportunities for aiding design work and/or optimizing internal processes, and has demonstrated capability in integrating into existing processes or projects