Lead Training Coordinator

High School Diploma or similar.
Minimum of 2 years’ experience.
On-the-job training.
Excellent communication skills.
Confidence and skillful negotiating skills.
Computer literate.
Strong organizational skills to give the team direction.
Working knowledge of customer service techniques, database systems, web-based systems, billing systems and mobile dispatching systems.
Ability to deal effectively with others in a courteous manner.
Ability to prepare and maintain accurate records.
Ability to speak in a clear and concise manner.
Ability to operate a variety of office equipment.
Ability to ask appropriate questions to obtain necessary information.
Ability to make sound judgments regarding customer issues.
Ability to apply and calculate various rates associated with City services.
Ability to operate a personal computer.
Ability to understand and operate a variety of computer programs simultaneously.
Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
Ability to multi-task.

Create training schedules for all department sections, track and create reports on outcomes of all training and maintain training records for the department.
Train new hires on departmental policies and procedures and use the best training methods for a specific purpose or audience.
Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
Inform employees on scheduled training and track their progress.
Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Contributing to the growth of the company through a successful team.
Creating a pleasant working environment that inspires the team.

No preferred qualifications provided.