Lead Teller

Coaching, mentoring, and leading tellers by example
Clear communication skills
Transaction handling and problem resolution processes
Adhering to all policies and procedures
Demonstrating sound judgment within established limits
Ensuring teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Assessing and effectively managing all of the risks associated with their business objectives and activities

Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
Process a variety of customer interactions
Educate customers on alternatives available for their financial interactions
Identify banking opportunities during the customer interaction and refer as appropriate
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
Assist the Branch Manager in performance management and new hire selection processes