Lead Teller
| Company | PNC Financial Services |
|---|---|
| Location | Hoover, AL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1+ years of related experience
- Knowledge of customer service
- Knowledge of banking
- Ability to coach and mentor others
Responsibilities
- Coaches, mentors and leads tellers to deliver a unique customer experience
- Processes a variety of customer interactions
- Educates customers on alternatives available for their financial interactions
- Identifies banking opportunities during customer interactions and refers as appropriate
- Assists the Branch Manager in performance management and new hire selection processes
- Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately
Preferred Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs