Lead Specialist-Lockbox

Minimum 1 year experience in operations role
High School Diploma or GED equivalent. College degree preferred
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Demonstrated leadership skills
Ability to work under pressure and meet deadlines
Analytical, research and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Intermediate understanding of accounting principles
Intermediate understanding of banking policies, procedures, government regulations
Intermediate understanding of loan documentation
Proven ability to handle all monetary/ processing functions independently
Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
Moderate knowledge of banking policies, procedures and governmental regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquiries and diffuse difficult customer situations independently
Ability to work with minimal supervision in decision making
Exceptional attention to detail

Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development
Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor
May provide service in relation to moderate complex billing inquiries, service requests, suggestions and complaints from customers
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather than focusing on one specific role
Recommends and implements programs to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision
Other duties as assigned