Lead Specialist-Bankruptcy

Lead Specialist-Bankruptcy

Requirements

• High School Diploma or equivalent
• Ability to adhere to attendance guidelines
• Excellent problem resolution skills
• Quality focused with the ability to work in a team environment
• Exceptional time management and organizational skills with ability to multi-task, using multiple monitor screens and systems simultaneously
• Ability to adapt and function productively in a fast-paced, ever-changing working environment
• Strong written and oral communication skills
• Moderate Excel spreadsheet experience including copy/paste, filtering, etc.

Responsibilities

• Maintain a comprehensive technical and working knowledge of all bank systems including, but not limited to, CACS/CAS, MPS/BK, Hogan, ALS, Oracle, CLS, TSYS, KER, KVD, Outlook and Excel
• Time management and working within strict deadlines to achieve service level agreements (SLA) on a daily basis to affect Bankruptcy Stay
• Update sensitive client data on internal and external client accounts in accordance with corporate policies
• Sort, open and distribute physical and electronic mail and prepare outgoing correspondence
• Enter and upload court documents into KeyBank Intranet websites
• Utilize PACER website to research, work and/or process accounts in Bankruptcy
• As required, initiate a proof of claim filing for student loans
• Maintain consistent and responsible attendance required for business continuity
• Adhere to department guidelines, policies and compliance procedures
• Comply with corresponding federal, state and local regulations
• Consistently demonstrate the use of the Key Values (Teamwork, Respect, Accountability, Integrity, and Leadership)
• Phone Coverage for Bankruptcy specific questions/payments
• Other duties as assigned

Preferred Qualifications

• Proven strong verbal/written communication and interpersonal skills
• Good judgement and decision making skills, basic leadership skills
• Ability to identify issues and demonstration of basic analytical, research and problem resolution skills
• Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
• Moderate knowledge of banking policies, procedures, government regulations
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making
• Prior experience in a customer service call center environment