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Lead – Social and Community
| Company | Brex |
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| Location | San Francisco, CA, USA |
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| Salary | $173568 – $216960 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Have 5+ years of experience in social, content, or editorial roles — ideally SaaS, or high-growth tech, bonus points for fintech experience
- Bring strong editorial instincts and content taste, with a portfolio of social or thought leadership work
- Understand how to blend short-term tactics with long-term brand building
- Are fluent in the language and nuance of tech and fintech social (X, LinkedIn) — you know who’s who and what’s working
- Know how to write sharp, tailored content across formats — from polished posts to reactive replies
- Are a natural community builder — engaging, responding, and creating space for conversation
- Have experience translating company goals into content strategy that supports business outcomes
- Are data-informed but taste-driven — you love dashboards, but lead with instinct
- Can operate at all levels — from building content systems to engaging 1:1 with execs or replying in the moment
- Thrive in a high-output, high-trust team where strategy and execution go hand in hand
Responsibilities
- Develop and own Brex’s social media and content strategy across X (Twitter), LinkedIn, and emerging platforms — driving reach, engagement, and influence
- Create and maintain a scalable, evergreen content engine that blends product education, thought leadership, customer stories, and culture
- Build and manage a robust content calendar that connects campaign work with platform-native, high-frequency publishing
- Engage with our growing community in real time, especially founders, customers, and influencers — building affinity through authentic interaction
- Write, edit, and oversee high-performing social content, from sharp threads to timely replies, visual storytelling, and brand POV
- Collaborate with PMM, Comms, Brand, and Design to translate complex ideas into compelling narratives
- Track performance, analyze insights, and optimize content and engagement strategy based on what resonates
- Proactively identify opportunities for storytelling across the business — from customer wins to product breakthroughs to cultural moments
- Lead and develop a Social Media Associate, fostering growth and craft development
- Partner with CX, ops, and comms to navigate sensitive topics and escalate issues appropriately while maintaining brand integrity
Preferred Qualifications
No preferred qualifications provided.
