Lead Process Improvement Analyst

Lead Process Improvement Analyst

Requirements

• Bachelors Finance, Administration and Management, Information Technology, or related
• 4+ years Operational Management, Mortgage or Home Equity origination, Computer system management or related
• In Lieu of education 6+ years Operational Management, Mortgage or Home Equity origination, Computer system management or related
• Applicant must be 18 years of age or older at the time of application.

Responsibilities

• Supports operational metrics and identifies opportunities to improve brand promise, service levels, and customer satisfaction.
• Manages strategies that drives plan goals, monthly forecasting, and overall volume forecasting.
• Identifies and implements process improvements that enhance the customer experience and improve efficiency.
• Documents business processes and procedures. Maintains documentation for change management.
• Ensures compliance with policies and regulations through development and oversight of controls and operational reporting.
• Effectively and consistently communicate statuses and results.
• Supports projects, solutions and control plans to deliver measurable improvements and process efficiencies. Drives high productivity and an increase in profitable growth. Deploys best practices across assigned business area delivering a scalable and sustainable best in class operations environment.
• Assists with executing strategic performance analysis, gap assessment, opportunity identification and change implementation for critical processes across the organization.
• Assists with design of new processes, works with operations and systems owner for implementation, monitors impact of the change and reports the results.
• Builds relationships with key constituents necessary to deliver project results, including identifying and breaking down barriers/obstacles, collaborating with key players to influence change.
• Assists the design and development of internal support initiatives to other business areas. Provide external benchmarking, industry best practice identification, evaluation, and adoption plans.

Preferred Qualifications

• 6+ years Continuous improvement
• Other: Lean, Six Sigma