Lead Practice Coordinator

Lead Practice Coordinator

Requirements

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Excellent communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)
• Flexibility to travel between locations throughout the week.
• High School or equivalent required, associates/bachelor’s degree preferred​.
• 2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.
• General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.
• Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties.
• Coordinate efforts across Practice Coordinators to ensure KPI achievement.
• Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
• Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes​.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support across Practice Group to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, etc. ​
• Manage any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.​
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification, reach out to patients to resolve issues as needed.
• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.
• Troubleshoot workflow issues and implement workable solutions for Practice Coordinators.
• Lead onboarding and on-the-job job training for new Practice Coordinators joining the organization.
• Ensure front office coverage by managing the Practice Coordinators schedules, timecards, PTO, and PTO requests across the Practice Groups.
• Fill in for any practice coordinator vacancies as needed.
• Maintain a pleasant, secure, and motivational working environment.

Preferred Qualifications

• associates/bachelor’s degree preferred​