Lead Installation Tech
| Company | Henry Schein |
|---|---|
| Location | Wisconsin, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Ability to lead installations
- Excellent Leadership skills
- Strong organizational skills
- Intermediate troubleshooting skills
- Proven ability to work with confidential information
- Ability to present preventative maintenance to customers
- Independent self-starter
- Intermediate computer skills
- Understanding and ability to explain HSD specific dental plans
- General understanding of the trades (plumbing, electrical, construction, etc.)
- Interpersonal/ communication skills
- Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
- Firm understanding of all company policies and local government regulations
Responsibilities
- In conjunction with the District Installation Manager, responsible for the overall project management and installation of capital equipment for our customers from beginning to completion
- Participate in Equipment Planning Meetings (EPM) to provide updates to the team on project progress and solutions to issues that arise
- Update the Primary Project Management Software (Trello) which includes taking project notes and pictures to ensure the system is current and contains the information required for an installation
- Responsible for all documentation relevant to installation checklist or delegate to appropriate TSM
- Assist in selection of installation teams per project
- Serve as the primary point of contact for designated large capital equipment installations; meet with the sales representative and contractor at initial job site meeting; and monitors progress through job completion
- Obtain and review all plans and spec sheet information and provides direction to tradesman
- Review all equipment orders to ensure accuracy of required accessories
- Determine project job site readiness prior to HSD installation
- Coordinate equipment delivery details which includes but is not limited to: ensuring the construction site is ready; communication with all 3PLs; and ensures each delivery is correct
- Attends project kick-off and go live date meetings and events
- Acts as primary contact with contractors and suppliers as it relates to the build-out and installation projects
- Communicate with customer and District Installation Manager on the installation progress. Escalate issues to Installation Manager as required
- Owns the overall project punch list to completion
- Review with customer the proper use and care of equipment, which includes walk-through of installation guides when appropriate and coordinates initial third-party training when required
- Handles Disconnect/Reconnect assessment to determine man hours and need for additional trades for projects
- Backup to Equipment Specialist (ES) for Shielding Plan Site Spec
- Assist District Installation Manager in risk management claims or other installation issues
- Provide job site leadership, oversite, and accountability for project completion as scheduled per construction plan
- Provide coaching and guidance and constructive feedback to HSD team with respect to the installation process
- Communicate with ES on any findings that can impair our ability to perform the job as planned
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that follows all Company policies and procedures including Worldwide Business Standards
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Preferred Qualifications
- Typically a Bachelor’s Degree or global equivalent in related discipline
- Previous Dental/Medical project management/leadership/installation or related experience of 2 or more years