Lead Diagnostic Technician

5+ years experience in technician or mechanical engineering role
Strong understanding of technical and tooling mechanisms in fleet operations
Demonstrated ability works hands-on with equipment, machinery, or systems, performing maintenance, troubleshooting, repairs, and installations
Demonstrated experience in managing multiple projects simultaneously while ensuring timely delivery and quality outcomes
Strong verbal and written communication and interpersonal skills, with the ability to work effectively with cross-functional teams, external partners and executives
Experience diagnosing & repairing Electric Vehicles, & ability to diagnose low voltage electrical systems.

Act as the primary technical expert for fleet operations, providing in-depth knowledge and troubleshooting support to address complex vehicle issues outside of documented standard operating procedures.
Engage with Waymo Engineering teams and work directly with OEM partners to resolve SDS-Ready faults.
Offer immediate support to resolve technical challenges in both owned-and-operated and partner-led depots, ensuring minimal downtime and operational continuity.
Administer on-the-job training (including train-the-trainer) to operational teams as a certified instructor, enhancing their technical skills and enabling them to address recurring issues effectively.
Collaborate with vendors to address technical concerns, ensuring alignment with Waymo’s standards and fostering a culture of accountability and continuous learning.
Develop and maintain technical documentation, troubleshooting guides, and best practices to support operational teams and improve overall fleet health.
Provide expertise to improve preventive maintenance practices and collaborate with engineering teams to assist helping to identify and address potential issues before they impact fleet performance.
Travel on short notice to support fleet needs – could be up to 25% of the time.

Communication & collaborations: Effective communications skills to collaborate across teams & clearly document knowledge for cross-market knowledge-sharing
Facilitating change: Change management principles, lead training sessions, problem solving & decision making
Technical Skills: Proficiency in leveraging tools, technology and ability to troubleshoot and resolve complex technical issues
Problem Identification & Resolution: Proactively identifying potential challenges, planning remediation steps & risk mitigation strategies
Process Improvement: Proactively identify process improvement opportunities & executing strategies to improve processes
Extensive knowledge of Electric Vehicles, with integrated AV systems.
Experience diagnosing or repairing High Voltage propulsion systems.