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Lead – Customer Success – Strategy & Operations
| Company | Stellar Health |
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| Location | New York, NY, USA |
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| Salary | $115000 – $140000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- At least 4 years of relevant experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies
- Prior experience in healthcare is required
- Strong analytical skills and attention to detail
- Skilled at customer management and can build relationships as a trusted & respected thought-partner
- Experienced in prioritization and project management
- Able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
- Exceptional communicator, able to crisply articulate problems and solutions even when operating under uncertainty
- Ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
- Strong interest in healthcare, particularly value-based care, and/or willingness to learn more
Responsibilities
- Define and drive the overarching Customer Success strategy for a portfolio of key accounts
- Conduct deep-dive analysis to identify opportunities for maximizing customer value and retention
- Proactively assess and elevate customer health
- Diagnose complex barriers to success, develop and implement data-driven mitigation strategies
- Lead and orchestrate cross-functional initiatives and strategic workstreams that directly impact customer outcomes
- Partner strategically with the Growth team to shape and execute comprehensive renewal strategies
- Cultivate and expand deep, strategic trusted-advisor relationships with a broad range of client stakeholders
- Serve as a subject matter expert in data analysis and its application to customer success
Preferred Qualifications
- Individuals who love the entire journey of problem solving
- Individuals who are curious by nature, and who have a deep desire to learn more about value-based care
- Individuals who enjoy a high degree of autonomy and are unafraid to voice opinions
- Individuals who at their core want to be operators – but who also want strategic thinking and medium/long term planning to be a core part of their role
- Individuals who thrive in a fast paced client-focused environment and enjoy bringing structure to ambiguity
- Strong communicators who can build and maintain relationships with customers and internal teams
- Detail-oriented individuals with the ability to think through complex healthcare problems
- Team players who love collaborating with both internal stakeholders and clients
