Lead – Coaching Development

4+ years of experience in curriculum development, coaching, or a customer-facing business education role
Demonstrated ability to simplify complex business topics into accessible learning experiences
Strong analytical skills with proficiency in tools such as Google Sheets, Confluence, and Zoom
Experience facilitating group training or educational sessions, preferably virtually
Bachelor’s degree or equivalent work experience required

Analyze behavioral and performance data from multiple internal sources to identify patterns and opportunities for coaching content
Conduct in-depth interviews with service professionals (our Pros) to understand business challenges and gather first-hand insights
Design and build results-oriented content for the Business Coaching program, including webinars, workshops, and playbooks
Facilitate live and virtual coaching sessions to guide Pros through business challenges and growth strategies
Test new curriculum in live cohorts and gather feedback to continuously iterate and improve
Certify and mentor Advisors on how to effectively deliver newly developed coaching content
Collaborate with cross-functional stakeholders to ensure coaching aligns with product features and company initiatives
Stay current on industry trends and continuously integrate best practices into curriculum design
Ensure Pro-facing materials are digestible, actionable, and drive measurable impact
Maintain a strong feedback loop with Pros and advisors to refine coaching experiences

Background in home service industry or working with service-based small businesses is a plus
Entrepreneurial mindset with a relentless focus on problem-solving and value creation
Outstanding communication and collaboration skills across diverse stakeholders
High attention to detail and strong organizational habits
Passion for empowering small businesses and seeing them succeed
Curiosity, adaptability, and willingness to continuously learn and improve