Lead Change – Release and Deployment Analyst
| Company | Centene |
|---|---|
| Location | Texas, USA, Florida, USA, Missouri, USA, Michigan, USA |
| Salary | $100900 – $186800 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- A Bachelor’s degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
- 5 – 7 years of related experience
- Knowledge of ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
- Experience with IT Service Management; Microsoft Office
- Experience with ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
- Knowledge of release management
- Experience with ITIL Foundation or ITIL certificate in release, control and validation
- Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Ability to work independently
- Demonstrated analytical skills
- Demonstrated project management skills
- Demonstrates a high level of accuracy, even under pressure
- Demonstrates excellent judgment and decision making skills
- Ability to communicate and make recommendations to upper management
- Ability to drive multiple projects to successful completion
- Possesses technical aptitude
Responsibilities
- Oversees the change enablement process and the release of changes to Centene production systems
- Provides support to process end users creating and managing production changes
- Helps ensure that all associated/required change governance activities have been completed for all qualifying changes
- Assists in the execution of change practice projects and takes a lead role in executing practice projects from end-to-end as well as coordinating other team resources as needed
- Aids with the coordination, planning, scheduling, control, and implementation of production changes
- Reviews submitted change requests for compliance, accuracy, and completeness and participates in all ongoing change practice change governance activities
- Assists with the setup and administration of the change control process in the IT Service Management (ITSM) tool as well as the training and adoption of the process with end users
- Provides communication and information, including relevant release change reports and documentation as required to support ongoing daily operations and reporting requirements for area leadership
- Participates in ongoing monitoring and review of the change process with the IT change and release manager and helps to identify and recommend and implement approved service and process improvements
- Monitors change process efficiency and effectiveness by analyzing and reporting process performance information to senior management as required/defined
- Assists in completing regular audits of the change process and helps to identify process gaps and associated mitigation activities
- Participates in change control audits and helps to satisfy required audit reporting and interactions with auditors and associated audit entities
- Analyzes incident occurrences to identify process non-compliance and works to mitigate non-compliance as needed with identified utilizing teams
- Performs other duties as assigned
- Complies with all policies and standards
Preferred Qualifications
- Knowledge of ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
- Experience with IT Service Management; Microsoft Office
- Experience with ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
- Knowledge of release management
- Experience with ITIL Foundation or ITIL certificate in release, control and validation