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Lead Business Analyst
| Company | CDK Global |
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| Location | Austin, TX, USA |
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| Salary | $115000 – $155000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in information systems, Business, Computer Science, or related field.
- 5+ years of experience as a Business Systems Analyst or similar role.
- 3+ years of hands-on experience with Salesforce Experience Cloud, including experience with digital experiences, portal configurations, and site builder/custom themes.
- Strong understanding of Salesforce data model, security model, and declarative configuration.
- Excellent analytical, communication, and stakeholder management skills.
Responsibilities
- Serve as a subject matter expert (SME) on Salesforce Experience Cloud, collaborating with business stakeholders to understand requirements and translate them into scalable solutions.
- Lead requirements gathering, process mapping, and solution design sessions for Experience Cloud initiatives.
- Map and document end-to-end processes using Universal Process Notation (UPN) to support transparency, training, and process governance.
- Analyze and document current and future-state business processes, data flows, and user journeys.
- Work closely with Enterprise Architect, Salesforce architect, developers, and admins to ensure functional specifications are accurately implemented.
- Design user-centric portals and communities with a focus on usability, accessibility, and performance.
- Define and manage Business requirement document (BRD), user stories, acceptance criteria, test cases, and UAT plans.
- Partner with cross-functional teams (Customer Care, Marketing, IT) to drive adoption, training, and continuous improvement.
- Ensure data integrity, security, and compliance standards are met in Experience Cloud implementations.
- Stay up to date with Salesforce releases and new Experience Cloud features, assessing their impact and applicability.
Preferred Qualifications
- Familiarity with Lightning Web Components (LWC), Apex, and Salesforce API integration concepts (preferred).
- Exposure to other Salesforce clouds Service Cloud & Sales Cloud preferred.
- Understanding of UX/UI principles and design best practices for community portals.
- Salesforce certifications such as Experience Cloud Consultant, Admin, or Platform App Builder are highly preferred.
