Lead BI Analyst-GTM & Customer Insights

5+ years of experience in Business Intelligence, Data Analytics, or related roles.
Strong SQL skills and experience with modern data modeling and ETL tools (e.g., dbt, Fivetran, Airflow).
Proficiency with one or more BI platforms (e.g., Looker, Tableau, Power BI).
Experience working with GTM teams and translating business questions into analytical solutions.
Excellent communication and storytelling skills—able to make data approachable for non-technical stakeholders.
Self-starter with a high degree of ownership and the ability to work independently in a fast-paced environment.

Analyze customer operational data to surface insights on usage patterns, adoption trends, and engagement metrics.
Partner with GTM teams (Sales, Customer Success, Marketing) to present data-driven stories that influence customer strategy and business outcomes.
Develop standardized and ad-hoc reports and dashboards tailored for account managers to use in customer engagements.
Own and maintain the company’s BI tools (e.g., Looker, Tableau, Power BI, or similar).
Build and maintain robust SQL-based data models and ETL pipelines to ensure data accuracy, reliability, and scalability.
Design and implement analytics processes that support repeatability and consistency across teams.
Serve as the analytics point of contact for GTM teams and customer account managers.
Enable non-technical users through training, documentation, and simplified access to relevant data sources.
Collaborate with data engineering to enhance our data warehouse and support new data ingestion needs.