Lead Associate – Health & Benefits – Client Service Team

Lead Associate – Health & Benefits – Client Service Team

Requirements

• Strong project management skills
• Excellent client relationship skills
• Ability to interface with vendors and clients
• Strong communication skills
• Analytical skills and financial acumen

Responsibilities

• Materially contribute to core health and benefits projects supporting the design and management of group medical, dental, wellbeing, life, disability, and absence management benefits for clients
• Partnering with client service team leader to deliver superior project management
• Providing superior client service in response to everyday service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.)
• Preparation for client meetings (prepare agendas and materials, coordinate resources, etc.)
• Supporting vendor procurement, implementation, and optimization activities
• Providing benefit enrolment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary
• Contributing to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates
• Supporting client service team leader in benefit plan analysis, design, cost savings and funding strategies
• Conducting review of client deliverables to ensure alignment to client objectives, leverage of optimal WTW services and solutions, and adherence to WTW professional excellence standards
• Facilitating benchmarking studies and other research; providing value added analyses and summaries
• Analysing and comparing vendor products, services, and contracts
• Building relationships internally and collaborating effectively on cross-functional teams

Preferred Qualifications

No preferred qualifications provided.