Lead Applications Analyst – Microsoft Dynamics
| Company | Fortune Brands |
|---|---|
| Location | Highland Park, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years’ experience with Dynamics CE architecture development and implementation with Customer Service focus.
- Strong understanding of Service CRM processes
- Comfortable and competent in developing technical design specifications, documenting system and business processes from inception to completion to build organization and system knowledgebases.
- Strong understanding of Power Platform tools like Power Automate and Power Apps.
- Experience with programming languages such as C#, JavaScript, and SQL.
- Proficiency in Power BI for creating dashboards, reports, and data visualizations.
- Familiarity with REST APIs and web services.
- Experience with Telephony integrations, preferably CXOne (Nice)
- Self-motivated, team player that is task oriented and able to work with minimal supervision.
- Experience working with the offshore and ability to administrate the offshore delivery
- Strong problem solving and analytical skills.
- Hands-on focus on system usability, user training where applicable, and customer satisfaction.
- Ability to build and maintain cross-functional work relationships with internal/external customers.
Responsibilities
- Provide day-to-day system and application support, including user setup, management, and training. Troubleshoot and debug system issues.
- Utilize advanced programming expertise in Power Platform, JavaScript, plugins, Logic Apps, and other relevant tools to design, develop, and implement custom functionalities and seamless integrations.
- Analyze business needs and translate them into technical solutions within Dynamics CE. Create clear and effective reporting based on business requests.
- Optimize system performance, ensure scalability, and suggest improvements to existing configurations and workflows. Facilitate upgrades, patching, and module implementations.
- Partner with stakeholders to ensure seamless integration of Dynamics modules and third-party systems. Provide technical leadership by coordinating and supporting managed services/external resources and priorities, mentoring junior developers and guiding the implementation of best practices.
- Conduct system testing, debugging, and documentation. Assist in the design, development, testing, and deployment of system configuration changes, workflows, process extensions, and events.
- Leverage IT governance processes to ensure proper project definition and control. Manage risk through corporate compliance and support Agile methodologies.
- Stay up to date with the latest Dynamics CE and Power Platform technologies and best practices.
Preferred Qualifications
- Bachelor’s degree in information systems, Computer Science, Engineering, or related discipline.
- Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate or similar certification.
- Advanced knowledge of Power BI, including DAX (Data Analysis Expressions) and Power Query.
- Experience with Azure services like Logic Apps, Azure Functions, or Data Factory.
- Familiarity with Agile development methodologies.
- Hands-on experience with data modeling and ETL processes.
- Strong understanding of business processes in sales and marketing
- Familiarity with other Enterprise CRM applications (Oracle, SAP C4C).