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Lead Application Product Support
| Company | AT&T |
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| Location | Dallas, TX, USA |
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| Salary | $143666 – $210100 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Requires a Bachelor’s degree, or foreign equivalent degree, in Computer Science, Computer Engineering, or Engineering
- Five (5) years of progressive post-baccalaureate experience in the job offered, or five (5) years of progressive post-baccalaureate experience in a related occupation
- Experience working with application availability, MTTR, MTBF, upgrades in production, and ICMS SOX controls
- Utilizing CDO data warehouse application architecture to analyze (E2E) business transaction flows across application eco-systems
- Working with Enterprise Data Technology (EDT) and data warehouses to support multiple large data warehouses and data lake applications
- Utilizing sales operations performance data marts including Sunrise
- Developing using UNIX, Linux, Shell, Azure, Snowflake, and Databricks
- Providing trouble ticket management and root cause analysis
- Driving outages from Infra, databases, Tier1 and Tier2 support perspectives, and action item assignments.
Responsibilities
- Perform application monitoring, application problem management resolution, and service assurance management including monitoring status and metrics
- Lead large production operation support teams
- Tune and configure applications and infrastructure components
- Understand requirements and test, deploy, monitor, and support production applications
- Complete work associated with the implementation of new applications and changes to existing applications, scheduling, application change management, and implementation
- Provide continuous integration, configuration management, business requirement assessment, and release management
- Work with application availability, MTTR, MTBF, upgrades in production, and ICMS SOX controls
- Utilize CDO data warehouse application architecture to analyze (E2E) business transaction flows across application eco-systems
- Operate with batch jobs and schedules that transverse On Prem to the cloud with external vendors for various cloud technologies
- Manage fixed bid contracts
- Work with Enterprise Data Technology (EDT) and data warehouses to support multiple large data warehouses and data lake applications
- Utilize sales operations performance data marts including Sunrise
- Develop using UNIX, Linux, Shell, Azure, Snowflake, and Databricks
- Provide trouble ticket management and root cause analysis
- Drive outages from Infra, databases, Tier1 and Tier2 support perspectives, and action item assignments.
Preferred Qualifications
No preferred qualifications provided.
