Lead Adv Network Tech Support

Lead Adv Network Tech Support

Requirements

• 5-8 years’ experience
• 24×7 availability and overnight travel
• Working understanding of Mobility network architecture
• Extensive experience working with 4G Mobility Management Entity (MME) and 5G Core Access and Mobility Management Function (AMF)
• Working understanding the major network functions in a 4G and 5G Mobility network
• Experience in capturing, decoding and analysis of protocol level traces
• Working knowledge of SS7/e911 protocols

Responsibilities

• 24×7 on call position where we take out of hours calls from escalating organizations
• Perform equipment certification testing
• Evaluate, manage, and develop mitigation solutions for new technology introduction risks
• Responsible for the development, testing and handoff of detailed methods and procedures for new technology introduction to partner implementation organizations
• Develop troubleshooting guides and provide coaching for new technology and designs
• Key network support functions include, but not limited to, resolving critical outages, evaluating failure modes, and involvement in root cause analysis investigations
• Provide tier 3 field support for overall health of the end-to-end network participating in problem determination and resolution of chronic issues
• Provide the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from Tier 2, CTO, and the vendors to restore service
• Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes and/or design changes and define the least intrusive recovery processes
• Will participate with cross-functional teams in support of technology insertion and root cause analysis investigations and may be involved as a technical subject matter expert on special projects
• May interact with customers virtually or on customer premises to resolve root cause of a customer impacting trouble
• Onsite expert level FFA support
• Perform flawless execution of life cycle maintenance activities
• Collect and analyze complex technical data
• Perform trend and root cause analysis
• Lead the development and implementation of corrective action plans
• Act as a peer mentor on existing and evolving technologies

Preferred Qualifications

• Proficiency in script writing is a strong plus
• Coding and development experience is a strong plus
• Extensive cybersecurity experience and security first mindset is a strong plus
• Able to grasp new technologies and vendor specific products quickly and efficiently
• Strong, innovative team player, who works well under pressure and can apply critical and creative thinking to small and complex problems alike
• Highly motivated and self-directed
• Excellent communication skills
• Strong technical writing and documentation skills