Large Vessel Integration and Service Support Specialist

Company	Brunswick
Location	Spring Hill, FL, USA, Naples, FL, USA, Riverview, FL, USA, New Port Richey, FL, USA, Conch Key, FL, USA, Homestead, FL, USA, Mt Dora, FL, USA, Jupiter, FL, USA, Palm Harbor, FL, USA, Boynton Beach, FL, USA, Lakeland, FL, USA, Pompano Beach, FL, USA, Tampa, FL, USA, Miami, FL, USA, Largo, FL, USA, Cape Coral, FL, USA, Hilton Head Island, SC, USA, Jensen Beach, FL, USA, Rock Hill, SC, USA, Merritt Island, FL, USA, Celebration, FL, USA, Punta Gorda, FL, USA, Kissimmee, FL, USA, Fort Lauderdale, FL, USA, Hollywood, FL, USA, Fort Myers, FL, USA, Brooksville, FL, USA, New Smyrna Beach, FL, USA, Bonita Springs, FL, USA, Englewood, FL, USA, Miramar, FL, USA, Deerfield Beach, FL, USA, Panama City, FL, USA, Charleston, SC, USA, Palm Coast, FL, USA, Tampa Bay, Florida, USA, Ellenton, FL, USA, Clearwater, FL, USA, Seminole, FL, USA, Riviera Beach, FL, USA, Beaufort, SC, USA, St. Petersburg, FL, USA, Sarasota, FL, USA
Salary	$84500 – $136100
Type	Full-Time
Degrees	Associate’s
Experience Level	Senior

Acquire and maintain MU Outboard certification within the 1st year of employment while demonstrating a thorough knowledge of Mercury and Brunswick products.
Thorough knowledge of large vessel systems, with strong electrical background.
Full understanding of customer service philosophy and procedures of the company.
Effectively plan, develop, execute strategies for issue resolution, installation, and integration in the field.
Willingness to live and travel (75% – 90%) within assigned LVSS region. Occasional multi-week travel events outside of region may be required.
Ability to work independently, make accurate decisions and analyze risk.
Excellent interpersonal skills and effective communication skills.
Excellent Computer and technology skills, capitalizing on effective communication and documentation through digital media and meticulous data gathering capabilities.

Provide field onsite support of Mercury and Brunswick products, integrated controls, networked vessel systems, and emerging products.
Provide internal staff, dealers, and boat builders support with new installations and repowering of large vessels to ensure proper installation and boat application.
Investigate, diagnose, and resolve product installation, setup, configuration, malfunctions, errors & issues in all US regions and international service areas.
Recommend and perform preventative & routine maintenance, repair ensuring trouble free operation.
Produce clear written and verbal data and communication of emerging manufacturing and product issues to internal groups as required.
Perform other duties and various tasks as assigned by the Director of Service.
Provide management and support for specialty technical product training of Mercury Service Field Staff.
Provide in-field support to Mercury Legal department as requested, but not limited to, product liability, product failure lawsuits, onsite inspections, depositions, and court proceedings.
Direct personal interaction with consumers to educate, demonstrate, issue resolution and water test to deliver a seamless consumer orientation.
Participate and assist other Mercury divisions with special events, boat shows, activities and business opportunities as required.
Act and assist alongside territory field staff as a lead for duties listed above.