LAN Support Administrator

LAN Support Administrator

Requirements

• Bachelor’s Degree in Computer Science, Mathematics, Engineering or a related field. Additional years of experience may be substituted in lieu of degree.
• Master’s or Doctorate degree may substitute for required experience
• 3+ years of experience installing, configuring, and imaging hardware and software on desktops or laptops.
• 2+ years of combined experience providing technical support for Microsoft Windows, Active Directory.
• 2+ years of experience provide remote user customer support.
• Must be able to obtain and maintain a Public Trust. Contract requirement.

Responsibilities

• Use strong problem-solving skills and excellent customer service skills to troubleshoot onsite and remote user issues.
• Assist in the acquisition, installation, testing and evaluation of computer hardware and software.
• Install, configure, and troubleshoot desktops and laptops.
• Track inventory, including the location of all systems, software releases and telecommunications equipment.
• Conduct inventory reviews.
• Create technical documentation and administer on ServiceNow, Confluence, or SharePoint.
• Brief management, customer, team, or vendors using written or oral skills at appropriate technical level for audience.
• All other duties as assigned or directed.

Preferred Qualifications

• Microsoft Certified: Windows Server Hybrid Administrator Associate or CompTIA Server+ certification.
• Experience with PowerShell, Command Shell commands, Robocopy.
• Experience restoring files using Backup Exec.
• Working knowledge of Veritas NetBackup Software, and Microsoft’s OneDrive.
• Basic understanding of MECM/SCCM and imaging process. Experience implementing Microsoft Windows patches and security controls.
• Experience working with government or highly regulated customers such as Social Security Administration (SSA).