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LAN Support Administrator
| Company | Leidos |
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| Location | Durham, NC, USA |
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| Salary | $72150 – $130425 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s Degree in Computer Science, Mathematics, Engineering or a related field. Additional years of experience may be substituted in lieu of degree.
- Masters or Doctorate degree may substitute for required experience
- 4+ years of experience installing, configuring, and imaging hardware and software on desktops and laptops
- 4+ years of combined experience providing technical support for Microsoft Windows, Active Directory
- 2+ years of experience provide remote user customer support
- Must be able to obtain and maintain a Public Trust. Contract requirement.
Responsibilities
- Use strong problem-solving skills and excellent customer service skills to troubleshoot onsite and remote user issues
- Assist in the acquisition, installation, testing and evaluation of computer hardware and software
- Install, configure, and troubleshoot desktops and laptops
- Track inventory, including the location of all systems, software releases and telecommunications equipment
- Conduct inventory reviews
- Create ‘How to’ and other technical documentation
- Administer and troubleshoot SharePoint sites.
- Brief management, customer, team, or vendors using written or oral skills at appropriate technical level for audience
- All other duties as assigned or directed
Preferred Qualifications
- Build, maintain, automate, ensure reliability, and implement Mobile Device Management (MDM) solutions using system engineering best practices and the latest technologies: Jamf Pro, and Microsoft Intune
- Use MDM solutions (Jamf Pro, Intune) to enroll, configure, secure, and manage devices
- Build custom packages (Jamf Composer) to install software per organizational requirements.
- JAMF certification and/or other Apple Certifications
- Basic understanding of MECM/SCCM and imaging process. Experience implementing Microsoft Windows patches and security controls.
- Hands-on experience administering/troubleshooting Windows Server (Windows Server 2019/2022) and installing/maintaining software on server
- AWS cloud technologies or other cloud platforms
- Experience working with government or highly regulated customers.
