/LAC Onboarding Experience Lead

/LAC Onboarding Experience Lead

Requirements

• Self-Starter: Proactive and able to work independently, taking the initiative to solve problems, improve processes, and deliver with a customer-focused mindset.
• Attention to Detail: Extremely meticulous, ensuring all aspects of the onboarding process are executed flawlessly.
• Strong Collaboration: Excellent interpersonal skills, able to build relationships and collaborate with colleagues across multiple teams (e.g., Global Onboarding Solutions, Visa University, Global Benefits, People Systems, Social Impact, End User Support) and time zones.
• Time Management: Strong organizational skills and the ability to manage multiple tasks concurrently and adapt to change priorities while working in a fast-paced environment.
• Effective Communicator: A natural ability to engage and inspire people, making our new hires feel welcomed and valued. With strong presentation skills, able to deliver information to large audiences both in person and over Teams.
• Analytical Thinking: Robust analytical skills with the ability to use Excel to work with large sets of employee data.

Responsibilities

• Deliver live onboarding sessions that bring to life our Employee Value Proposition to new hires in their region (20-50 new hires/week).
• Answer Q&A during and after virtual sessions, serving as a welcoming, live point-of-contact.
• Partner with Employee Experience and Visa University teams to keep session content up to date (e.g., Benefits enrollment processes).
• Organize quarterly cultural integration events such as volunteering events, open forums to collect feedback and answer Q&A, and panel discussions like ‘First Year @ Visa.’
• On a quarterly basis, train volunteers to grow network of facilitators and tour guides.
• Manage volunteers in the region to create office orientations, tour routes, sign-up processes to be a tour guide, offer tours regularly, and serve on local site committees as an onboarding coordinator.
• Host Hiring Manager onboarding training sessions in partnership with Talent Management, Visa University, and Preboarding teams.
• Collect feedback from new hires, facilitators, managers, and buddies to evaluate the effectiveness and impact of programs and suggest improvements.
• Partner with peer Onboarding Leads in each region to ensure consistency of content and delivery across all Visa offices.
• Partner with Visa University to manage the scheduling of live orientation events for both new hires and facilitators.
• Schedule regional and site events (send calendar invites and book conference rooms, as necessary), such as new hire volunteer events, benefits sessions, and site tours (create invite lists based on event criteria through new hire reports).
• Send pre- and post-event communications/materials, ensuring new hires receive necessary resources in a timely manner, manage and upload weekly copies of presentations and recordings in the Onboarding Essentials Hub.
• Coordinate facilitators (VU trainers, PAs, volunteers, local site tour guides, COE experts, etc.) to ensure they are prepared to deliver sessions, resulting in the on-time delivery of live sessions.
• Manage content in the Start@Visa portal for the region to ensure accuracy and validity and collect and maintain office-specific content.
• Collect and maintain Parking & First Day Logistics for each office in the region to be distributed to new hires before their first day.

Preferred Qualifications

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience with Workday and ServiceNow.
• Intermediate proficiency with Excel (Pivot Tables, Formulas: VLOOKUP & Index Match).
• Proficient in Microsoft Office Suite, and virtual meeting platforms like Microsoft Teams.