Lab Support Coordinator

Lab Support Coordinator

Requirements

• Associates Degree with 1+ years’ experience in a customer-facing role within a scientific environment OR
• High School Diploma with 2+ years’ experience in a customer-facing role within a scientific environment

Responsibilities

• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Help coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables.
• Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide a general induction/orientation for new members of customer staff and visitors.
• Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
• Required to cross-train and provide back-up to other lab support areas.
• Complete relevant paperwork according to principles of Good Documentation Practice.
• Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.
• Actively participate on committee(s) supporting LSC’s across PerkinElmer and the customer sites with a focus on providing guidance through presentation and document creation.
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Assist with freezer, refrigerator, and cold room clean outs.
• Communicate cold space outages to lab staff, track cold inventory moves and disseminate expected cold repair times to lab teams.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
• May be required to provide on-call service for specific controlled temperature units in the lab areas. Hours are between 5:00pm-7:30am Monday thru Sunday.
• Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions.

Preferred Qualifications

• Certification/Associates Degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer-facing role within a scientific environment.
• Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.
• Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
• Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
• Intermediate knowledge of Occupational Health and Safety