KYC Operations Director

Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels
Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team
Ability to operate independently across the majority of day-to-day responsibilities
Strong knowledge in KYC and AML regulations and how they are applied in a U.S. banking environment, familiarity with Cayman, Canada, and UK KYC regulations a plus
Excellent analytical and problem-solving skills, including problem structuring, analysis, and ability to translate issues into actionable items and recommendations
Culture carrier across Operations, embracing the Firm’s core values and acting as a role model
At least 4 years’ relevant experience would generally be expected to find the skills required for this role

Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes
Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues
Coordinate work, train and develop other team members where required, including task allocation, and project contribution
Conduct detailed reviews of client’s KYC records to ensure compliance with regulatory and internal policies and procedures
Independently manage requests from business units, build relationships to better understand ISG clients and their businesses
Review and respond to exception reports and management reports designed to help manage/mitigate risk (regulatory risk, operational risk, etc.), workload, and performance of staff. Improve quality and effectiveness of these reports and coordinate with others to establish new reports where needed
Ensure high process quality scores and address findings identified in PQ checks