Knowledge Manager

Bachelor’s Degree or higher in Management Information Systems, Library Sciences, Marketing, or other related field.
Overall experience of around 5 years with a minimum of 2 years of experience in a similar role.
Detailed knowledge of marketing and analytics technologies.
Ability to manipulate large data sets in Excel.
Strong oral and written communication skills – must have the ability to effectively communicate in a clear and concise manner.
Ability to think through complex problems, determine proper analytical processes and procedures, independently derive conclusions and present results to the team.
Detail-oriented and exceptionally organized.
Able to multi-task, prioritize, and manage multiple projects in a fast-paced ambiguous environment.

Create and execute the Knowledge Management strategy for the region that connects Gensler employees to relevant and timely project data and serve as the region’s primary contact regarding people and project metrics, tools, technologies, and reporting.
Work closely with the Firmwide Data Platform team to drive the adoption of KM Profile tool best practices in the region.
Identify and own opportunities to innovate with People and Project data across the region.
Support the Regional Marketing team, office and studio coordinators, and CRM leaders to identify and prioritize regional Knowledge Management needs.
Partner with Client Relationship owners and Marketing leaders to identify new reporting and data requirements, and build custom reports, as needed.
Own responsibility for the quality and quantity of project data and digital assets captured in Gensler’s Intranet/Digital Library, OpenAsset, and other internal online resources.
Implement and manage processes and training so Gensler staff can support their own knowledge management needs on a self-service basis.
Participate in weekly and monthly calls with the Firmwide Data Platform team and other regional Knowledge Managers to provide updates on data management progress, needs, etc.
Collaborate with the Firmwide Data Platform team to develop long-term knowledge management strategy and identify gaps in our information resources and tools.