Key Holder – Part-Time
| Company | The Metropolitan Opera |
|---|---|
| Location | New York, NY, USA |
| Salary | $19 – $22 |
| Type | Part-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent selling skills
- Strong math skills and basic knowledge of retail math
- A love of the opera and a strong knowledge of opera composers, performers, works and recordings
- Friendly, outgoing, professional personality
- Prior experience in retail
- Excellent customer service and communication skills
Responsibilities
- Achieve hourly and daily sales goals via exemplary customer service and thorough product knowledge.
- Communicate goals and prompt associates to achieve personal and store goals
- Provide excellent, engaging and thoughtful customer service
- Respond to customer inquiries in a timely manner
- Report all Guild memberships sold on a weekly basis.
- Maintain a thorough knowledge of Met Opera Shop products, signings and events, in-store and web promotions
- Maintain a thorough knowledge of past and current Met Opera productions
- Develop thorough understanding of Lincoln Center activities
- Assist with back stock and stock room operations to ensure the floor is well merchandised, all products are represented, and any issues are communicated to SM
- Maintain product displays including accurate signs, price tags, and collections
- Keep the selling area, registers and stock area clean and well maintained
- Assist with web fulfillment including picking, packing, and shipping
- Assist with receipt of purchase orders, merchandise, and supplies
- Open and close the Shop following the proper routines and standards
- Execute cash and deposit routines as directed
- Ring on the register, report and handle all required transactions, issue receipts and pack merchandise accurately and efficiently
- Aid in scheduling, reporting and staff assignment breakdowns
- Assist in training new sales associates
- As directed, perform cycle counts
- Stay informed of store standards, practices and routines and work accordingly
- Adhere to all policies and programs contained in the Employee Handbook
- Perform other duties as directed
Preferred Qualifications
- Museum experience preferred