Key Customer Success Manager

Key Customer Success Manager

Requirements

• Bachelor’s degree from accredited college or university
• Minimum 4 years of industry experience
• Ability to travel up to 25% (domestically and internationally)

Responsibilities

• Manage top and bottom lines of accounts (over $3 million in net revenue annually), including global profit and loss, expense management, and monthly revenue projections
• Ensure accurate resource allocation and leverage customer-specific data to create viable supply chain solutions
• Develop and execute strategic plans aligned with both customer and C.H. Robinson’s visions, utilizing an enterprise project-based delivery model
• Build and manage strategic relationships with executive-level customer contacts, aligning internal and external business functions globally to support long-term goals
• Champion enterprise technical and operational capabilities to meet customer goals and drive results through industry and market trend insights
• Serve as an escalation point for operational excellence and manage strategic business reviews, account planning, and the customer value proposition
• Lead contract negotiations, identify growth opportunities, and develop improvement roadmaps while managing budgets and resources
• Translate the voice of the customer (VOC) into actionable insights, aligning business management processes and planning cycles with customer expectations
• Provide guidance and mentoring to service delivery teams, fostering a culture of collaboration, growth, and continuous improvement
• Promote a mindset of growth and stay informed of changes in customer businesses through regular communication and project management initiatives

Preferred Qualifications

• Retail experience
• Knowledge of 4PL Supply Chain and/or Logistics industry
• Account Management and/or Customer Success experience
• Advanced proficiency in Microsoft Office Suite of programs
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment