Key Account Manager

Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
Proven track record of over-achieving and exceeding revenue targets and retention goals
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Client-focused consultative mindset
Proficiency with the challenger sales methodology

Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, increasing payment processing volume, building relationships with customers and addressing pain points
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber’s products and services, particularly those related to payments
Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
Provide feedback and suggestions to the product team on how to improve Jobber’s features and functionality based on customer needs and requests
Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members