Junior Solutions Engineer

Bachelor’s degree in an engineering, or a related technical field, or equivalent experience.
0-3+ years in a customer-facing technical support, field service, or application engineering role, preferably in manufacturing, industrial inspection, or related technology sectors.
Strong troubleshooting skills across hardware, software, and networked systems.
Excellent communication skills, with a demonstrated ability to explain complex technical concepts to non-experts and experts alike.
Empathetic, patient, and committed to delivering outstanding customer experiences.
Comfortable in a fast-paced, dynamic environment and able to adapt to evolving customer needs.

Serve as the primary technical contact for customers, responding promptly to support inquiries via email, phone, and web-based channels.
Diagnose, troubleshoot, and resolve hardware and software issues related to Lumafield’s CT scanning systems and cloud platform.
Guide customers through onboarding, training, and best practices to ensure seamless adoption and effective use of Lumafield solutions.
Proactively monitor customer health, conduct regular check-ins, and provide tailored recommendations to optimize their workflows.
Collaborate closely with Product, Engineering, and R&D teams to escalate complex issues, advocate for customer needs, and contribute to product improvements.
Develop and maintain clear, user-friendly documentation, FAQs, and support resources.
Identify opportunities to enhance the customer experience, including suggesting custom solutions or workflow optimizations.
Lead or participate in customer training sessions, webinars, and knowledge-sharing initiatives.
Track support metrics and customer feedback to inform continuous improvement efforts.
Ability to travel as needed to support customers onsite (expected travel up to 25%).

Experience with industrial CT, CAD, or manufacturing inspection tools is a plus.