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Junior IT Analyst
| Company | Good Eggs |
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| Location | Oakland, CA, USA |
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| Salary | $28 – $34 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior |
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Requirements
- 1 to 2 years of proven technical support experience in a company environment.
- Knowledge in SQL and Tableau
- Bachelor’s degree in CS, CIS, or MIS and/or A+ certification a plus.
- Knowledge of Mac and iOS operating systems.
- Experience with supporting enterprise device management.
- Excellent communication both written and verbal.
- Excellent customer service skills with attention to detail.
Responsibilities
- Resolving simple technical issues and taking ownership of tickets until resolved.
- Administering the fleet of devices including laptops, iPods, barcode scanners, and printers.
- Supporting new hires by setting up and training them on IT policies and procedures.
- Maintaining efficient communication processes to meet the needs of the Operations team.
- Participating in an on-call rotation for network and hardware-related issues.
Preferred Qualifications
- Shop-floor printers such as InterMec and Zebra
- Barcode scanners such as Cognex MX
- Warehouse operations logistics (especially inventory control, pick and pack, etc)
- Interest in learning python, dagster, and new systems or languages.
