JM Lexus – Warranty Administrative Assistant

JM Lexus – Warranty Administrative Assistant

Requirements

• 1-2 years automotive booking experience required
• Warranty knowledge highly preferred
• CDK experience is highly preferred
• Proficient knowledge of Microsoft Office required
• Strong verbal, written and interpersonal communication skills with proficiency in dealing with individuals at all levels inside and outside the organization
• Excellent problem solving, decision making, and customer service skills
• Ability to work in a fast-paced environment and handle multiple tasks and prioritize
• Must be detail-oriented and able to work independently
• Strong organizational and follow-up abilities.

Responsibilities

• Assist Warranty Supervisor in submitting warranty claims for payment to Lexus
• Review all repair orders for proper documentation
• Manage Extended Warranty schedules and keep them current
• Submit Extended Warranty claims and process payments when received
• Open and close Roadside repair orders daily
• Create purchase orders for vendors
• Provide administrative support to the Warranty Supervisor and Service Department as needed.

Preferred Qualifications

• Warranty knowledge highly preferred
• CDK experience is highly preferred