JM Lexus – Sales Manager
| Company | JM Family |
|---|---|
| Location | Coconut Creek, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School Diploma or equivalent
- Minimum of 2 years of Sales and/or Customer Service experience preferred
- Valid driver’s license required
- Outstanding communication skills, both written and verbal; must be able to effectively present products and services to our guests
- Must have proficient user knowledge of Apple, Windows and/or Samsung technology/products (i.e. iPad, Surface tablet)
- Must be able to represent and adhere to our core values of Communication, Cooperation, Consideration, Accountability, and Innovation
- Comfortable with multitasking and working in a fast paced environment
- Professional appearance required at all times
- Must be able to be flexible regarding work schedules, including nights and weekends
Responsibilities
- Delivering our world class JM Lexus experience of seamlessness, transparency, delight, and personalization by having passion for our Lexus customers
- Delivering our JM Lexus greeting and creating expectations for a transparent, seamless, negotiation-free experience
- Conducting the initial needs assessment with our guest, initiating the appraisal process with the Team Leader, assisting our guest in selecting a vehicle, assisting in the test drive process, presenting Finance and Insurance options, providing feedback on trade value to our guest, initiating all deals in our in-house technology (CRM), offering vehicle accessory options and completing all transactions
- Completing the delivery checklist via tablet, completing the data entry process for delivery, acclimating our guest to the functions and benefits of the vehicle they purchased, going over the vehicle technology with the guest, scheduling the first service appointment, if applicable, and after sale, following up and setting the expectation for our JM Lexus Survey
- Managing customer leads, making outbound calls to bring in new business
- Completing ongoing regulatory dealership certification, training on Finance and Insurance Compliance, attending skill building training, completing Lexus sales and delivery certifications, attending all JM Family required training
- Exemplifying and living our JM Family values and helping keep our culture strong. Working, communicating and cooperating as a team to achieve organizational goals and objectives.
Preferred Qualifications
- Car experience is not necessary