Jerry Falwell Library – Customer Service Specialist
| Company | Liberty University |
|---|---|
| Location | Lynchburg, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- At least two years’ experience working in libraries or related customer service organizations
- Strong customer service experience
- Well-developed communication skills
- Knowledge of database and computer searching techniques
- Ability to de-escalate conflict using good customer service techniques
- Effective communication both verbally and in writing
- Ability to intuitively reason, analyze information and events, and apply judgment to solve problems of both routine and complex nature
- Proficiency in Microsoft Office suite
- Regularly required to lift 50+ pounds
Responsibilities
- Provides basic technology, directional, and research assistance and offers accurate referrals for more advanced customer needs
- Ensures students can use library spaces as intended through reserving group study rooms, monitoring spaces, and following instructions to open/close the building
- Follows department procedures for circulating materials, retrieving materials from the robotic system, and maintaining the orderliness of the physical item collections
- Models a strong sense of professionalism for student employees in all department training initiatives and oversees their performance when staffing the Customer Service Center
- Aids in a wide variety of department projects and events which require data collection, marketing department services, or other service accommodations to customer populations
- Demonstrates the ability to work in and with diverse populations
- Remains abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks
- Works effectively as a team member, embracing and fostering LU’s mission
Preferred Qualifications
-
No preferred qualifications provided.